Before we start

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  • Date and approximate time of the incident
  • Location of incident
  • Details of other cars involved

How long will it take?

On average it takes about 10 minutes to lodge a claim

What if I need to stop?

Don't worry - you can save your progress and complete your claim later

Important Information

The RACQ Group collects, holds, uses and discloses your personal information in line with our Privacy Statement which is available free of charge from racq.com or you can request a copy.

You must tell us about the incident and make a claim as soon as possible. By completing this form you must provide us with all given information, written statements and evidence that will help us to investigate the claim. When completing this form you must not give false or misleading information. If you or any other person makes a false or fraudulent claim under your policy we can refuse to pay your claim and may also cancel your policy as allowed by law.

If you are unable to complete your claim online, please call us on 13 7202 13 7202

Verify your identity

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Your date of birth
Block (Mandatory)

We‘re having trouble matching your policy with the details you’ve provided. Please check the details you've entered are correct and try again.

If you've recently changed your registration number, please update your registration details in My RACQ before submitting your claim.

Alternatively, call RACQ on 13 7202 to lodge your claim over the phone.

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Looking good...

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Please select how you would like to receive the One Time Passcode
If you don’t have access to the above, please call us on 13 7202 to lodge your claim over the phone.
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Enter One Time Passcode

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Please enter the Passcode you have just received
Note: The Passcode is only active for 10 minutes
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Your saved claims

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Saved Claim Option
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